Customer Service Executive required for a turnaround ecommerce brand, Karachi
Job Posted: 23.11.2021 2:32:47
Contribute to thriving brand with great customer services and the ability to meet the needs of customers who need assistance. Provides admin and customer service support to customers calling, emailing, live chatting or instant messaging the team. Our brand is currently experiencing issues with fulfilment with some angry customers – but we have a great plan in plan that we have activated and will resolve all our fulfilment issues. Customer Service Representative Duties: Prioritise and process customer orders and requests submitted by social media, email, live chat or instant message Investigate and resolve customer complaints and resolve complaints quickly and patiently, including assistance of customers who may have received their orders late, have received the wrong order or have received faulty products Maintain thorough and accurate customer service records Keep confidential records and financial information private and secure Learn how to use database systems and technology to deliver great customer care Liaise with company suppliers to arrange collections, deliveries item repairs, correspondence and email management as needed Work as part of the sales team to drive positive company sales results Help customers register online and process their orders Check product availability for customer orders and order or restock items if necessary to satisfy the customer Assist financial department with customers on security checks, accounting enquiries or flagged accounting issues raised by the customer Communicate with customers about their orders, including any delays or changes in delivery Customer Service Representative Skills and Qualifications: Friendly, Patient, Able to Work in a Fast-Paced Environment, Able to Work as a Team, Attentive to Detail, Able to Work on Deadline, Able to Prioritise Customer Orders, Critical Thinker, Problem-Solver, Listening Skills, Accurate Record-Keeping
