E-Commerce Supplier Receptionist and Customer Support, Lahore
Job Posted: 26.03.2021 7:21:14
Our e-commerce supplies business is looking for a virtual receptionist and customer support associate. This is a long-term role and we would look for this person to grow with the company. Our business receives roughly 5-9 calls a day. Some calls are for placing orders, some are inquiring about orders that have already been placed, and some are asking about products that we offer. Customer calls can range anywhere from 5 minute conversations to 20 minute conversations. The receptionist and customer support associate will help take phone orders, look up shipments in our shipping system, answer basic questions about certain products, route the call to the appropriate party, or inquire internally with our team. A good attitude and solid phone manners are essential. Familiarity with E-commerce platforms such as BigCommerce and with Quickbooks Online are a plus, but we offer training for these platfoms. Daily Tasks: -Take phone and web orders and accurately create Purchase Order and Sales Receipts in Quickbooks Online -Log each order (web or phone) in the Order Tracking system and maintain/update order status until fulfillment -Update customer via email when shipping tracking number is available -Create Bills in Quickbooks Online when receiving invoices from vendor; archive invoice in file system -Communicate to owner and vendors expected monthly bill payment summary -Mark bill payments as complete after owner pays each individual vendor -Answer phone calls for any order, and handle product and shipping status inquiries -Communicate to customers/vendors any possible shipment delay and provide customers with work-around solutions -Process refund if customer chooses to cancel an order in BigCommerce and/or QuickBook Online -Archive new price list from each vendor whenever it is available in file system, maintain and update price changes in both BigCommerce and QuickBook Online and keep them in sync
