Full Time Virtual Customer Service Rep/Call Center Representative., Karachi
Job Posted: 14.10.2021 20:12:27
Maintaining a positive, empathetic, and professional attitude toward customers at all times. Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Ensure customer satisfaction and provide professional customer support. Adhering to all company policies and procedures. Taking part in training and other learning opportunities to expand knowledge of company and position. Managing a team of junior customer service representatives. Making sales or recommendations for products or services that may better suit client needs. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Building lasting relationships with clients and other call center team members based on trust and reliability.
