Home-based Customer Service Representative job for US residents, Lahore
Job Posted: 09.03.2021 11:32:00
United Call Centers is a global leader in providing multilingual call center services using an at-home workforce. We provide OmniChannel Front Office BPO services globally with Native Speakers in all languages and we are currently looking for talented individuals for our international team who are native US citizens. If you would like to make people’s life better, we are looking for you! Tasks and responsibilities: – Taking inbound calls from clients who are having a specific disease, and would like to participate in a clinical research to improve their life. – Making outbound calls for patients who has shown interest in participating in any of the researches. – Reaching out to people who would like to take part in clinical studies and make an appointment with them at the respective doctor they chose during the prescreening. – Performing the given tasks meeting the SLA and KPIs defined by the Project Coordinator. – Help with any additional administrative tasks on campaign. – Learn and follow instructions, use standard operating procedures and call scripts, FAQs as provided by management. Ensure the Service Desk meets all SLA compliance requirements to the business by exercising an ownership mentality toward customer needs, showing respect and consideration to all team members and contributing improvements where possible. – Being on time and available for given shifts. – Participation on all required training. Agent Requirements: – US citizen with English mother tongue, – 1- 2 years experience in the Medical Field and/or Customer Service – Excellent written and spoken communication skills – Proficiency in Microsoft Office Suite and Online applications – Ability to work at least 5-6 hours a day – Patient focused attitude, great interpersonal and communication skills when talking to elderly people. Payment: 10 EUR/hr Payments done monthly in the first ten working days of the month following the worked month. We pay through our prevailing online payment platform. We are seeking freelancers for specific projects and campaigns with a contract type of job. This is why we are working with hourly wages instead of indicating monthly salaries. Work Environment Requirements: – Quiet workplace (tasks are delivered from the comfort of the agent’s home) – USB Headset (separate microphone and loudspeakers are not good enough to manage calls) – Computer or Laptop with Windows operating system (Windows 8 or above) and – Broadband internet connection (mobile internet is not good enough to manage calls)
