Looking for FUN FULL-TIME phone Sales and Support and Live chat Agents, Karachi
Job Posted: 23.03.2021 7:11:24
Hi there, We are an online-based company with a growing support/sales team. We are currently looking for a Full-time Support/sales live and phone chat to work alongside our support and sales team. Our vision is "Challenge the norm, do the impossible" We work in a FAST pace environment with strong work ethics and a mindset to make real changes. The perfect candidate is somebody who is: 1. Strong communication: we work online together while being miles apart; communication is vital in order for success 2. Organised with time and can work alone without supervision: we do no like micro-management and trust you to do your job well 3. Goal and results-driven: we care about outcomes and results, rather than just on the amount of work being done 4. FUN: we want to work with great characters, be yourself! 5. You resonate with our values below: Our values: Integrity: Always do the right thing, even when nobody is watching Simplicity: Simple is not easy to understand, its impossible to misunderstand Continuous improvement: Just be better than you were yesterday Compassion: Treat others as you would like to be treated, lets make the world a better place. We are not interested in any part-time work. About the job: Support Agents/Product Specialists are the frontline team of the company and all inquiries will filter through them first. Support agents will be working through live chat, email, social media and phone services. They represent our company and will need to have a deep understanding of the company’s systems, products and services, in order to service the clients. What a normal day will look like for a Support agent? Support agents will manage the online channels of our company, they will be set up with a live chat account and also phone access so they can help our customers will sales and support. You will be required to make inbound sales phone call and will be given a sales target to reach as well. You will be working with our team leader who will assist with audits and training. Core responsibilities include: 1. Identify recurring support issues and propose solutions to the team lead. 2. Proactively solve problems before they are raised by customers or escalated to management i.e. continuously create new support articles and update and review existing articles. 3. Work collaboratively with sales and technology departments to ensure a seamless customer experience post sales, product launch and app updates. 4. Report on critical issues to relevant departments to address 5. Identify cues and opportunities during engagements with customers for sales opportunities Tactical Work 6. Assist with technical product and service questions, complaints, errors, orders, returns, refunds, billing, and other queries. 7. Respond to customer queries in a timely and accurate way, via our channels 8. Follow up with customers to ensure their technical issues are resolved. 9. Analyze and report product defects and software issues (for example, by testing different scenarios or impersonating users). 10. Update internal databases with information about technical issues and useful discussions with customers. 11. Monitor customer complaints on social media and reach out to provide assistance. 12. Share feature requests and effective workarounds with team members. 13. Inform customers about new features and functionalities. 14. Gather customer feedback and share with our Product, Sales and Marketing teams. Successful candidates will be interviewed via Skype. Please submit a video resume as a cover letter, we will not review any applications without a video.
