Native Norwegian for Customer Service/VA for eCom Store, Lahore

Job Posted: 03.09.2021 11:16:14

Role: You will be one of the first hires in an ecom startup and your job title will be "customer service/VA". As we’re growing rapidly your tasks will change from week to week as new demands are placed upon the business. Responsibilities: – Update P/L, sales overview, inventory, shipped packages by 9am CET daily. – Respond to all customer inquiries on phone, email and chat within max. 15 min 9am-5pm CET – We get on average around 5 inquiries /day at this time. – Create and send invoices to our B2B customers – Keep track of shipments from China, and provide documents to customs and tax authorities (if needed) – Order shipping for customers and update order in Shopify with tracking number Results – Our accounting sheet is always up to date so that we’re able to make accurate decisions if we’re going to scale or not. – All our potential customers and previous customers feel well taken care of. Issues are quickly solved, questions get answered quickly. – All parcels from China to our local warehouse is tracked, and information to customs are provided quickly to avoid delays – All customers get up to date information about the location of their package Requirements – High attention to detail and ideally previous experience working with ecommerce clients – Previous experience from working with customers on the phone – As we’re rapidly growing, your requirements and responsibilities might change from week to week. Important to be able to quickly learn new systems and processes. Compensation: 10000 NOK /month

Project Length:

More than 6 months

Hours Needed:

null

Fixed Price:

1150

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