Patient Payment Collections – Billing/Collecting/ RCM, Lahore
Job Posted: 05.12.2021 4:31:11
Medical Office seeking a virtual receptionist/assistant to answer incoming phone calls and make outgoing phone calls to patients to take patient payments. Medical office is an outpatient radiology facility in California, USA. Hours of operation for the office are 8am to 8pm Monday to Friday and Saturday 8am to 5pm (pacific standard time). Billing/Collecting experience required, basic RCM knowledge is a plus. Payment taking is required. Follow-up to client requests via email, phone call, and voicemail. Communication within our organization between departments is necessary. Our office is seeking an experienced professional who can handle incoming phone calls, answer patient questions (including address, order information, fax number, etc.), and take patient payments. A/R follow-up, including drafting email correspondence and communicating with patients on their balances. Collecting the A/R will be big part of the tasks. Full training software and training to be provided. Constant communication with the office staff will be expected. Ideal candidate would have at least 3 year of virtual assistant experience including phone and customer service support. Fluency in English is a requirement as well as excellent customer service and problem solving skills.
