Remote Customer Service Office Assistant for Small Service Business, Lahore
Job Posted: 12.03.2021 18:07:53
The Office Assistant serves a number of key roles, including acting as the primary information hub for field technicians, efficient scheduling, tracking important data and metrics, communicating with customers via a number of different channels, and handling accounts receivable. The Office Assistant also plays a key role in ensuring that all customers have an amazing experience with our Company. This includes friendly and proactive communication and savvy complaint resolution. The Office Assistant works a 30-hour/week schedule (Monday through Friday, 8am-2:30pm). The Office Assistant may occasionally be asked to be “on call” on Saturdays through certain busy parts of the season. Reports To: ● General Manager ● Operations Manager ● Sales Manager Communication ● Answer all general inbound phone calls, sms and instant messages and office emails. ● Coordinate with Operations Managers to address call-backs, equipment retrieval, etc. ● Coordinate with Crew Leaders to update job details, change orders, scheduling changes etc. ● Respond to all online reviews. ● Engage in over-the-phone sales using company provided scripts, pricing and service options. Scheduling ● Maximize scheduling and routing each day to meet production goals. ● Scheduling, Dispatching and Confirming Appointments. ● Handle reschedule/cancellation requests promptly and efficiently. ● Master our CRM system for use in scheduling, routing and dispatching. Accounts Receivable ● Create, edit and send invoices when jobs are complete. o Ensure jobs have been marked complete and are ready to be invoiced. o Make necessary adjustments to work orders based on feedback from Operations Manager and Crew Leaders. ● Send weekly reminders for overdue invoices. ● Take payments via credit card through CRM system over the phone. ● Prepare weekly A/R Aging Report for General Manager. Key Skills and Qualities The Office Assistant must display a number of key skills and qualities to be effective. This is a fast paced, sometimes hectic work assignment. A great Office Assistant must be able to juggle multiple tasks at once, while maintaining a level head. Most importantly, the Office Assistant must be able to care for our customers in an exceptional way at all times, regardless of circumstances. The Customer Experience must be the Office Assistant’s primary focus. Below are some key qualities that Lawn and Beyond looks for in Office Assistant candidates: ● A mind for organization ● Efficient use of time and resources ● Positive, friendly demeanor, even when faced with negativity or hostility ● Confidence in personal ability ● Proactive decision making ● A collaborative mindset when it comes to working with the team ● Share’s Companies vision for the future and wants to go there with the team
