Tow Truck Dispatcher / Phone Operator, Karachi
Job Posted: 20.08.2021 10:12:59
Tow truck dispatchers mainly take calls and Filling the job details for the tow operator using computer-aided dispatch systems "tow book" app., monitor the progress of the tow . Taking payments by Collecting Debit Card info / credit card info. We’ll train you to understand the needs of the callers to dispatch the right solutions, and communicate with drivers and customers for a successful outcome. You’ll be a hero… getting stranded drivers back on the road and safely home to their families. Responsibilities * Answer phones in a courteous and professional manner. * Utilizes technology such as computers , telephones, and other communication equipment * Maintains status and locations of all drivers * Send calls to drivers according to rotation and/or proximity * Learn how to use Towbook software * Learn pricing system & be able to give accurate quotes to customers * Skills * Outstanding organizational and multitasking abilities * Excellent phone etiquette * Work well under pressure * Active listener with excellent communication skills * Sound judgement and critical thinking Requirements * 2+ Years’ Experience * Strong communication skills, both oral and written * Process strong organization and time management skills * Dependable & reliable * Extreme attention to detail * Ability to manage a high volume workload Bi-lingual English / Spanish a +++
