We seek for a Customer Service Representative, Lahore
Job Posted: 08.04.2021 16:40:47
We are seeking Customer Service Representatives to support a Contact Center. The Customer Service Representative is responsible for answering incoming calls from the public, related to COVID-19 vaccination scheduling questionnaires or communications. Job Duties: Evaluate the needs of the caller to determine the best course of action to assist in scheduling a COVID-19 vaccine appointment. Maintain a current understanding of CDC information on regulations, policies, and procedures to provide knowledgeable responses to numerous telephone inquiries in a courteous, timely and professional manner. Adhere to the Privacy Act as it relates to the confidentiality of information provided by callers. Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate. Escalate calls or issues to the appropriate designated staff for resolution, as needed. May be required to make outbound calls to follow up on vaccination questions. Track and document all inquiries using the applicable systems. Facilitate translation services for non-English speaking callers according to outlined procedures. Attend meetings and trainings, as requested, and maintain up-to-date knowledge of all programs and systems. Meet quality assurance (QA) and other key performance metrics. Report problems that occur and assist with the resolution. Utilize databases and written materials to look up and provide information to telephone inquiries. Respond to telephone inquiries within the set departmental staffing and time parameters. Operating Hours: 8am – 12am CST, Mon. – Sun. Salary: $12.50 – $25 per hour Job Requirements: High School Diploma or GED 6 months experience in medical or public health discipline Medical office or nursing experience preferred Effective communicator with strong ability to provide empathy and excellent customer experience Clinical knowledge of and experience in medical, public health and/or CDC related topics Strong data entry and telephone skills Proficient internet search skills Working knowledge of Microsoft Office and ability to learn and utilize software applications Excellent organizational, interpersonal, written, and verbal communication skills Problem solving and customer service skills Ability to perform comfortably in a fast-paced work environment Successfully execute many complex tasks simultaneously Embrace our winning Culture which promotes our employee’s desires and efforts to serve our consumers, coworkers, clients, and community by exhibiting our values of customer satisfaction, teamwork, & family atmosphere, quality, respect, transparency, and innovation
