Work @ Home Customer Service Specialist – Mount Vernon, Ohio, Lahore
Job Posted: 28.06.2021 6:44:37
ContactUS Communications based in Mount Vernon Ohio is expanding our work@home program. You must have your be able to pass a background check and drug test. You must be able to train ONSITE in Mount Vernon, Ohio for 4 weeks before moving to work at home. What a typical day looks like: Input information from interactions into customer management system. Handle incoming calls, emails, letters, and chat sessions from customers Look up product information to provide answers and recommendations. Explain products in a clear and professional manner. Obtain and examine all relevant information to assess validity of complaints. Quickly assess customer needs and proactively provide solutions. Consistently use sale approach and techniques based on product. Refer unresolved customer grievances to designated departments. Qualifications: Comfortable using PC platforms, Microsoft Office Ability to type 25 wpm or greater Friendly, Energetic and personable attitude Excellent verbal and written communication skills Excellent troubleshooting skills Flexible team player with ability to execute duties efficiently Reliable and conscientious Good organizational skills and work habits Ability to work alone with minimal assistance Flexible schedule including evening and weekends up to midnight Ability to be flexible and quickly adapt to changing business need Benefits include: Paid Time Off Paid Training Medical/Dental/Vision Insurance 401K Plan Opportunity for advancement Competitive starting wage Work in the comfort of your home.
