Customer Service Assistant Full Time Role, Karachi
Job Posted: 10.07.2021 18:11:30
The CSA will remotely provide KG Inspired Property’s customers and clients with outstanding customer service. The CSA will be an integral part of the customer’s journey from start to finish, will build relationships with customers to ensure KG Inspired Property are the first company they think of when looking for accommodation in South Wales, UK. There are great opportunities to progress within the company and on completion of the probation period, the CSA will automatically be enrolled in the company’s monthly bonus scheme! Responsibilities and Duties: Ensure communication with customers before, during and after their stay. Ensure customers are provided with all relevant information for their stay. Ensure we respond to customers queries, concerns and requests. Personally handle customer complaints to a positive resolution. Liaise with the maintenance team and follow through to positive resolution. Hitting overall and direct bookings targets. Ensure we respond to customer reviews online. Attend (where possible) team meetings. Keep properties up to date and optimised on all platforms. Hitting our 96% customer satisfaction target and 50% response rate for reviews. Ensuring all customer messages/calls on all platforms are responded to within 30 minutes between 9 am – 6 pm. Skills/Experience: Has customer service experience with the ability to deal with difficult customers. Can communicate in English at a high level in a variety of formats including written and verbal. Can work well under pressure in a fast-paced environment. Has a great attitude and work ethic. Can effectively manage their own time and schedule. Is computer literate and able to learn new systems and processes. Has the desire to grow within the business. Requirements: Must have a reliable internet connection and a good telephone signal. Must have a decent smartphone. Must have own workspace with quiet surroundings. Has the flexibility to work any day of the week between 8 am-10 pm GMT. Has the discipline to work from home on a regular basis Must be able to speak and write in fluent English
