Customer Service Representative Needed By A Marketing Firm , Karachi
Job Posted: 25.03.2021 18:29:54
We’re a marketing firm and we’re looking for a customer service representative to join our team and help improve our customer service experience and maximize sales. Responsibilities: · Communicating with customers using phone, email, and chat channels · Delivering top notch service by solving customer issues effectively and with empathy · Influencing customer happiness and loyalty metrics · Educating new and existing users about our products and services. Requirements: -A stellar communicator with the ability to speak effectively to customers from diverse backgrounds -Strong PC skills using Microsoft Office tools(Excel, Outlook) -Customer-centric, allowing you to maintain high level of customer focus in a variety of different and complicated situations -Skilled and insightful to the needs of customers -Comfortable in a dynamic, fast-paced working environment. -2+ years of call center or customer service related experience
