Customer Support Agent – Temporary, Karachi
Job Posted: 09.04.2021 16:18:15
Bokksu is a trailblazing D2C brand delivering artisanal Japanese snacks to customers in over 90 countries around the world. Featured in Buzzfeed, WSJ, Eater, and Mashable, Bokksu partners directly with centuries-old family snackmakers in Japan to live out our mission of bridging people together and sustaining culture through authentic food and media. Launched in May 2016, we are a fast-paced startup headquartered in New York City with a branch office in Tokyo. Our team is tight-knit, scrappy, and adaptable to many different roles. We move fast, take risks, and get things done. And, most importantly, we care deeply about our customers. About The Role: The Customer Support Specialist will provide an excellent customer experience via email and live chat, to ensure customer satisfaction, renewal, and upsell opportunities to contribute to the larger CS team. In this role you will arm Bokksu customers with knowledge about our product. Responsibilities: Resolve inquiries via, chat and email by delivering exceptional client support in a accordance with our quality guidelines About you: Empathetic – you connect well with other people, and understand the nuance of tone in writing. You also acknowledge the equal importance of being solutions driven. A Collaborator- When you’re stuck, you look to your team for help. When your teammate is stuck, you’re there to help. Good attitude- Let’s face it, not every customer is walk in the park. An upbeat attitude goes a long way, for the customer, and ultimately for yourself. Required: 3-5 years previous Customer Support experience with an E-commerce company. Proficient written English Preferred: Experience using Shopify, Recharge, Gorgias, or Zendesk.
