Experienced Customer Service Representative for Driving company , Karachi
Job Posted: 03.10.2021 20:30:35
Central Park Driving School is a DPS approved third-party driver license testing center with a high-performing organization of dedicated employees who provide world class excellence and consistent results in Texas. we are looking for an Experienced Customer Service Representative. This individual should have a positive attitude throughout the workday and is willing to help with whatever needs attention on any certain day. Should be comfortable in answering phones, greeting clients, scanning documents, using Microsoft Office, and providing various administrative and consultation support. This is a great opportunity with much potential for growth. Job Description Your mission (should you choose to accept it) is to offer advanced support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. You will also be called on to assist when a customer wants to escalate a call past the front-line representative – so be ready to tag in! You’re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply. KEY JOB RESPONSIBILITIES Mentors other Customer Service Representatives Tracks call-related information for auditing and reporting purposes Provides feedback reports on call issues related to downtime and/or training issues Answers complex and/or escalated calls from customers in a polite, courteous manner Determines the best way to resolve individual customer concerns and authorize specific policy exceptions. Calmly attempts to resolve and de-escalate any issues Upsells to customer as necessary Qualifications & Skills: Experience providing outstanding customer service by showcasing expertise, fostering trust and growing customer satisfaction An effective communicator who understands the importance of listening and being empathetic Ability to work and grow in a fast-paced, high-volume call center environment Willingness to learn new skills and ability to adjust to changes quickly Open to feedback to support your performance and development Solid computer and multi-tasking skills Minimum of high school diploma or equivalent; college degree or currently pursuing preferred JOB REQUIREMENTS Minimum Education and Experience: High School Diploma or GED required; college degree preferred Minimum of 1 year of customer service experience Familiarity with Microsoft Windows, Word, and Excel applications Bilingual language skills a plus Learn and succeed as part of a team This is a high-energy sales environment where you will work as a team to meet goals and provide exceptional customer service. We’re not your average call center. We’ll give you everything you need to be the best you can be. You will handle a wide range of customer interactions and make sure everything goes smoothly, so the ability to quickly build rapport with people and understand their needs is essential. We work and learn as a team and the prospects are bright for sales professionals who aspire to become mentors, managers and business leaders. WORKING CONDITIONS Work Environment A climate controlled, contact center environment – filled with amazing people, incredible career opportunities and the occasional dance-off Constant usage of phone and computer systems Physical Demands Constant sedentary work. You’ll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. TAKE THE NEXT STEP Let’s make lives better. Let’s defy the status quo. And let’s go beyond thinking outside the box – and decide to obliterate the box instead. You ready? Let’s do this. Equal Opportunity Employer – Veterans/Disabled Benefits: 401(k) 401(k) matching Disability insurance Flexible schedule Health insurance Health savings account Life insurance Paid time off Professional development assistance Relocation assistance Retirement plan Vision insurance Schedule: Day shift Monday to Friday On call Supplemental Pay: Bonus pay Signing bonus Education: High school or equivalent (Preferred) Experience: Computer skills: 1 year (Preferred) Work Location: Multiple locations Work Remotely: Temporarily due to COVID-19 Work Location: Multiple Locations
