Spanish Speaking Intake Specialist, Karachi
Job Posted: 05.12.2021 14:17:40
The intake specialist job description requires an individual who is able to pay very close attention to detail and get the required information from clients and customers. They often work in healthcare facilities, mental health institutions and law firms as well as other institutions in which new clients are a regular occurrence. Duties and Responsibilities: – Evaluate prospective client inquiries and phone calls, analyze their case fit and make sure they feel seen and heard. – Set appointments for potential clients that meet our criteria to keep our lawyers’ schedules organized and grow our caseload. – Supervise new client onboarding and current client files through data entry and paperwork collection to ensure our cases are managed efficiently. – Work with marketing to collaborate on outbound sales tactics and partnerships with other law firms in order to help bring in new cases. – Perform miscellaneous clerical tasks as needed, including transcription, research, spreadsheet management, and email writing to ensure operational efficiency Required Knowledge, Skills and Abilities – Demonstrates the ability to use standard office equipment such as telephones, computers, copiers, fax machines and others. – Displays the ability to communicate with others effectively, listen closely and convey points clearly. – Shows proficiency with computer programs which may include Microsoft Word, Excel, PowerPoint, Outlook and others. – Previous customer service or sales experience preferred. – Possesses outstanding communication skills and sense of empathy. – CRM and case management software experience a plus. – Proficiency with Microsoft Office products, especially Microsoft Excel. – Solid data entry, spreadsheet management, and computer skills. – Previous legal experience is a plus. – Spanish speaking
