Virtual Assistant Needed, Karachi
Job Posted: 17.04.2021 7:06:03
Client Satisfaction Ownership: Takes ownership to make sure each Client is satisfied by having their needs met and tasks completed. Cast vision for what the Client / Virtual Assistant relationship could be long term (additional responsibilities the VA could take, additional projects the VA could serve on, assessing current scope and future opportunities for growth). Awareness of engagement hours in the weekly report and suitability based on workload & responsibility. Awareness of opportunity or need to adjust contract size. Crisis escalations sent to Project Manager and/or owners. Operational Responsibilities: Administrate and implement assigned tasks from clients in your virtual environment, utilizing your skills and embracing your resourceful skill-set while potentially working with other VaVa team members to complete them. Discrepancies reviewed as needed. Escalations or discrepancies reported to Project Manager.. Provide insight into and recommendations to changes in the internal VA client satisfaction process as the business grows and needs change. Proficient Skills in: Managing calendars and setting appointments with clients and their correspondents. Providing consistent, grammatically correct and timely communication to the client. Execute tasks in a timely manner. Creating documents as the client requests. Communicating to Project Manager when the need arises. Using stellar grammar and organization in emails, documents, etc. (all written communication). Learning client’s preferences and providing them with the work catered to their preferences.
