Work from Home Opportunity for a Customer Service Associate, Email Support, Lahore
Job Posted: 13.07.2021 15:04:49
Full-time Customer Service Associate for a Fast-Growing Start-Up! Our fast-growing, Austin-based Fashion & Apparel Company, Nadine West, is searching for an experienced Customer Service Representatives to perform to handle customer service query and other related tasks. This dynamic role requires someone who is a solutions-driven, attentive-to-detail and someone who is ready for the fast, ever-changing life of a startup. Duties & Responsibilities: Respond to email inquiries about the company, subscription boxes, shipping, returns, etc. Ensure customer requests and inquiries are handled in a timely manner Provide top of the line service in a friendly and knowledgeable manner Familiarize yourself about the company, our customers and live by our culture Ensure you meet performance metrics Attend 1×1 huddle/coaching with team leader and team meetings as scheduled Keep yourself abreast of changes to company policies, guidelines, FAQs, etc. Provide feedback to the leadership team to help improve existing processes Essential Skills: Solutions-oriented and inherently resourceful Excellent written and oral communication Can easily adapt to a fast-growing company setup Must be self-driven and has a sense of accountability Able to commit to full-time work, minimum 40 hours a week Experience: At least three years of BPO experience Experience with both email and phone support We are growing and definitely looking for someone who can stay with us long term. If you think you’re a great fit for this position and are willing to grow with us, send us your application along with your updated resume. Put the word PROBLEM-SOLVER at the top of your cover letter so we know you’ve read the entire job post. *Nadine West is an Equal Opportunity and Living Wage Employer, drug and alcohol-free workplace, and complies with FLSA and ADA regulations as applicable.
